What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at contact@ethievery.com. Please provide us your Order number and a proof of the wrong shipment.

How do I know that my order has been successfully submitted?
You will receive an email containing the details of your purchase.

I would like to change my order. What should I do?
You may contact us at contact@ethievery.com and we’ll accommodate your request if it is not shipped yet.


What are your payment options?
We accept all major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

How will the charges appear on my bank/PayPal/credit card statement?
The charges will be listed under "LORCO", under which ethievery operates as a subsidiary company. 

How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

How do I use a discount code?
Once you click "Place your order" button, you will be transferred to Customer Information page, fill in the corresponding information needed. You will see a “Discount” field on the upper right most part of the page 
You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied to the breakdown listed below. 


What is your return & exchange policy?
Please refer to our Return & Exchange Policy relating to returns. You can also send us an inquiry at contact@ethievery.com and our team will be happy to assist you.

What is your cancellation policy?
You may contact us at contact@ethievery.com and we’ll accommodate your request if it is not shipped yet. 


Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law. Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at contact@ethievery.com.